When the camera preview window flashes green and/or purple, this means that preview has been lost temporarily. Don’t worry though… If camera control or preview is lost, the camera will remain in the last triggered state. This means that it will not stop recording if it was recording when the App’s connection was lost. This issue should be resolved with the latest version of the GoPro App, so make sure that you have updated. In order to properly use the latest version of the GoPro App, make sure you have the...
Read More »
No. Transferring files to your phone from your camera uses the camera's ad-hoc Wi-Fi network so your data plan will not be affected.
This is by design. It's because the camera is taking pictures so quickly that it doesn't have time to refresh the image on the App each time.
There are a couple of benefits in downloading video or photos to your mobile device: It is required to download the files if you want to share them via your phone through email, social media, or text message. If your SD card is getting full it is a convenient way to save the files.
If you cannot rotate your device to display video horizontally, it is likely that you have Screen Rotation disabled on your mobile device. The way in which this is enabled or disabled varies by device manufacturer. Generally this setting is found in the main device settings. If you are unable to locate it, please consult the device manufacturer for assistance.
No, you cannot do this with the GoPro App or with the phones native applications. There are apps that will do this, but we do not have any specific recommendation, so feel free to search for Apps that will adjust playback speed.
The HERO4 uses both Wi-Fi and Bluetooth for wireless control of the camera. Bluetooth is used to quickly recognize the camera upon launching the GoPro App. Once successfully paired to the camera, the HERO4 will result to a Wi-Fi connection as it has several advantages over Bluetooth and Bluetooth LE* including higher bandwidth, better range, lower latency, higher bit-rate, and better security.
To pair your GoPro camera with the GoPro App, please follow these steps: Power on your camera. If you're using an HD HERO2 camera, with both units already powered on, attach the Wi-Fi BacPac to the HD HERO2 camera. Press the Wi-Fi button on the side of the HERO3/HERO3+ camera or Wi-Fi BacPac to go to the Wi-Fi menu. Note - you'll need to press the button two times if you're using the HERO3+ or HERO3 camera. If you have a HERO3/HERO3+ camera, select "GoPro App", or if you have an...
Read More »
If the GoPro App crashes, freezes up, or closes unexpectedly, the following steps should help to resolve the problem: Force close the GoPro App and re-open it. Then check to see if the crashing or freezing still occurs. Force close other apps that may be running, but you are not using. This may free up memory on your mobile device and allow the GoPro App to run better. Restart your mobile device and then restart the GoPro App. Then check to see if the crashing or freezing still occurs. The GoPro...
Read More »
If you have updated your GoPro App to version 2.3 or greater, you now have the option to update your HERO4, HERO3+, Black Edition, or HERO3+ Silver Edition camera wirelessly directly from the GoPro App. There are 5 requirements in order to update GoPro camera software wirelessly, they are: You can only update HERO3+ and HERO4 cameras wirelessly. Earlier camera models cannot be updated in this way. If you have an earlier camera model, please visit the Software Update Page. You must be using a compatible mobile device. You must have...
Read More »