Worum handelt es sich bei deiner Anfrage?

Antworten auf die häufigsten Fragen:

Hinweise zur Garantie

Warranty Information We're disappointed if you're not completely satisfied with your GoPro purchase. We take a lot pride in our products and service! If you are experiencing a problem with a GoPro purchase, please take a minute to read the information below to determine if your issue is covered under the GoPro warranty. 30 DAY MONEY BACK GUARANTEE: (GoPro Webstore Purchases) We want you to be totally psyched about the products you purchase from GoPro's online store. If at any time within 30 days of receiving your order, you are not... Read More »

Reparatur- und Austausch-Service im Garantiefall

GoPro will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. GoPro is not responsible for shipping costs associated with warranty returns. BEFORE sending anything to GoPro, please contact our Customer Support Team. They are often able to solve the problem quickly via email If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number Prepare a package to return to GoPro. All product parts must be included... Read More »

GoPro Versandbedingungen

International Shipping: To which countries does GoPro ship? GoPro ships to over 200 countries all over the world. All international shipping locations are listed as options during checkout. HOWEVER, we currently do NOT ship to China, Russia, Morocco, and Tunisia.   International Shipping: Will I be responsible for import duty, VAT, or other taxes outside of the US? We now ship to many EU countries from our EU shipping facility. For orders shipping to the EU shipping zone, VAT is included in the item price for some countries, but not for... Read More »

Mitteilung über den Versand der Bestellung & Paketnachverfolgung

As soon as your order is shipped out you will receive an email notifying you that your package is en route. In this email we will include the tracking number to track delivery with USPS, UPS or FedEx.

Rückgabe eines im GoPro Webstore gekauften Artikels

GOPRO WEBSTORE RETURN INSTRUCTIONS:If you bought your product directly from GoPro on gopro.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the below procedure. Your card will be credited upon receipt of the returned merchandise. Request an RMA (Return Merchandise Authorization) number by contacting GoPro Customer SupportPackage products along with a copy of the RMA form.Write the RMA number on the outside of the box and send to (items must be received by GoPro within 14 days of issuing the RMA):... Read More »

Voraussichtliche Lieferzeiten und Karte für Lieferungen im US-Binnenland

The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see table below for the shipping times according to shipping method, and a map of shipping times for UPS ground. Time estimates assume orders are placed before 10:30AM PT.  Orders placed after this time will ship the following business day. UPS Ground, 1-3 business days West coast, 5-7 business days East coast, a bit longer if you live off the beaten path FedEx 2-Day,... Read More »

Länder, in die GoPro seine Produkte verschickt

GoPro ships to over 200 countries all over the world.  All International shipping locations are listed as options during checkout.  However, there are several locations which we currently can NOT ship to such as: China, Russia, Morocco, and Tunisia.

Versandkostenkalkulation

Shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our warehouse in CA and your shipping address, and how quickly you request the package be delivered (i.e. Ground vs 2Day vs Next Day, etc.).

Rückgabe eines bei einem Einzelhändler gekauften GoPro-Produkts

Each individual retailer will have their own returns policy.  Please contact the retailer you purchased from to determine their return policy and process.  GoPro's '30 day guarantee' policy only applies to products purchased directly from the GoPro Web Store.  

Stornierung einer Bestellung

If you are looking to cancel an order that was recently placed, please immediately contact one of our Support Reps using the link at the bottom right of the page.  Once an order once has been placed, there is a very short time frame where we are actually able to cancel, so we can not guarantee that we will be able to cancel your order.   All orders typically ship out within 24 hours of ordering. Should cancellation not be possible, you can refuse delivery of the package, and a refund will... Read More »