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HERO3+ Black Edition


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Getting Started with the GoPro App

Follow these steps to start using the GoPro App with your HERO3+, HERO3, or your HD HERO2 camera + Wi-Fi BacPac for the first time: Get the latest software You can now update your HERO3+ Black Edition and HERO3+ Silver Edition camera software directly through the GoPro App. Check out this article for more information: How to Update Camera Software Wirelessly with the GoPro App. Make sure the software is up to date on the HERO3+ or HERO3 camera in the version.txt file (or the HD HERO2 camera, Wi-Fi BacPac, and... Read More »

Camera Freezes Up

If your camera is freezing up, that usually means that you need to update the camera's software or there are some issues with the SD card. Here's some information on SD card recommendations. Here are some troubleshooting steps to resolve the issue for you: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs. NOTE: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs (Does not apply with the HERO camera). If your camera is currently frozen, try to reset the camera... Read More »

What is the F-stop in the HERO3+ Camera?

The f-stop size for HERO3+ cameras (Both Black and Silver Edition) is f/2.8.

microSD Card Considerations

To consistently achieve the best results with your GoPro camera it is important to select microSD cards that are known to work well with your camera.

How to Reset the Camera's Wi-Fi Name and Password

The password would have been at least 8 characters, with no spaces or special characters. If you can't come up with the right password, we'll need to reset it. HERO4 Part 1: Reset the Camera With the camera ON, Press and hold the Settings button (on the side) for 2-3 seconds. While still holding the side button, press and release the Power/Mode button (front). Select Reset in the 'Reset Wi-Fi Settings' option. Part 2: GoPro App New Camera Pairing Process Turn on your Bluetooth and open the GoPro App If Bluetooth... Read More »

How to Charge the Camera Battery

If you would prefer to see a video tutorial on charging your camera, check out this article: Video Tutorial - Charging Your Camera and Accessories The following instructions detail the best way to fully charge your camera battery. Power the camera off. Disconnect any BacPacs. Connect the camera to the USB port on the computer. If possible use a USB port on the back of the computer. Alternately you can connect it to a USB wall charger that outputs 5V and 1A. Chargers can be purchased at the GoPro store. The... Read More »

GoPro App Camera Connection Troubleshooting

What's the issue? The Wi-Fi network cannot be found in the mobile device or you get the "Connect Your Camera" / "Wi-Fi Network Not Connected" / "Connection Lost" message in the App. Where does it apply? GoPro App HERO4 HERO3+ HERO3 How to fix it Section 1: Wi-Fi Network Can't be Found in Phone/Tablet If the camera's Wi-Fi network can't be found in the phone/tablet's wireless settings menu, follow these steps: Turn off/on the phone/tablet's Wi-Fi. Power off/on the camera. Make sure the camera is in GoPro App or Phone/Tablet or... Read More »

How to Use Protune

Question What is Protune and how does it work? Where does it apply? HERO4 HERO3+ Black HERO3: Black Edition HERO3: Silver Edition Answer Protune enables you to get much higher quality throughout your post-production workflow. Basically, the main purpose of the ProTune software update is to help you get more dynamic images from your camera than you are currently getting today. We really wanted to meet requests from members of our professional community. This is what we’re hearing from them: “I need 24p because I’m shooting 24p with my other cameras... Read More »

How to Use Protune

Question What is Protune and how does it work? Where does it apply? HERO4 HERO3+ Black HERO3: Black Edition HERO3: Silver Edition Answer Protune enables you to get much higher quality throughout your post-production workflow. Basically, the main purpose of the ProTune software update is to help you get more dynamic images from your camera than you are currently getting today. We really wanted to meet requests from members of our professional community. This is what we’re hearing from them: “I need 24p because I’m shooting 24p with my other cameras... Read More »

How to Correct Choppy or Broken Up Playback

If you are experiencing choppy or broken up playback when viewing your videos, this will usually come down to the computer not being able to process the data of the large HD video files fast enough. Please first ensure that the video is recorded properly by playing the videos directly on a TV with the supplied HD and AV component cables (HD HERO Original camera), or optional HDMI or composite cables (HD HERO2 camera), or optional HDMI cable (HERO4, HERO3+ & HERO3)) if you have the necessary cables. You should get... Read More »